Software Studio
Meridian Studio crafts AI-powered software for modern commerce. Purpose-built tools that solve real problems.
Our Flagship Product
AI-powered L1 support automation for Shopify stores. Resolve 70%+ of customer tickets automatically.
Where is my order #4521?
Return request for damaged item
Can I change my shipping address?
Charged twice for same order
Do you ship to Canada?
Capabilities
Every incoming email is instantly categorized by intent, sentiment, and urgency. No manual triage needed.
Automatically pulls order status, tracking info, and customer history to generate informed responses.
AI generates contextual reply drafts with confidence scoring. Review, edit, or auto-send based on your rules.
Real-time metrics on resolution rates, response times, and customer satisfaction. Know how your support performs.
AES-256 encryption, row-level security, GDPR compliance, and full audit logging. Your data stays safe.
Connect your Shopify store and email in minutes. No code, no complex configuration. Just plug and play.
Join Shopify brands using DropSupport to resolve customer tickets in seconds, not hours.
Get Started Free